We are skilled at communicating difficult concepts to a wide range of people. We do not use unnecessary jargon, nor do we assume that all course participants have the same needs. Our training staffs are predominantly full-time employees of the company although we will engage contractors when the needs of clients are best served by doing so. All instructors have undertaken intensive training courses in a range of software applications.
We are firmly committed to the view that training should equip people with an understanding of the principles at work. We do not use a drill-and-practice approach which forces people into a step-by-step method of learning without explaining why. This means that our course participants are better able to solve problems, to understand how to build on their learning, and to use their software more confidently.
We have experience in introducing newcomers gently to computer systems and packages, particularly those who feel intimidated by computers. As well as running training course, SSSB procedures both printed and electronic self-paced training material to support the implementation of computer systems into organizations. Many organizations find that it is impracticable to bring groups together for classroom-based training, usually because there is a large audience that is widely dispersed geographically. Self- paced training is an effective alternative. We can also prepare and conduct training undertaken by an organization’s staff is closely aligned with the organization’s staff is closely aligned with the organization’s needs.
PROCESS FLOW TRAINING
Sales, Services & Supplies
SSSB insists on total customer satisfaction, and provides free technical support with all the products it sells, during all stages of product selection, sales and after sales. SSSB offer latest knowledge, informed guidance, and supportive products to ensure your profit. We constantly update and provide you with new product information tips and tricks of the trade to make your business grow and also help you to reach you goals.
Our quality products contribute to our existence. Our success is permanently tied to our commitment to quality. Consistent with our stringent work formulas we subscribe to standard procedures and are conscious of quality at all stages, including the initial development of materials, servicing, manufacturing to marketing. This is simply because the keyword to our business philosophy is customer satisfaction.
Our products are produces in a quality conscious environment. They come from an energetic and participative workforce, utilizing the best facilities in the industry to maintain the quality of our product. We do not rely only on subcontractors – we serviced and produced them-in-house, using our own facilities. This clearly shows that we identify with our customer’s need, and are receptive in fulfilling them. With all the new challenges, awaiting us, SSSB will further explore all possibilities to improve its technology, capacity and products range to meet the growing demands of the market.
Striving for excellence with sights firmly on the future, SSSB will not content itself with past success. With vision, prudence and commitment, this company will maintain its position as one of the leading computer / IT products for sales, services and supplies in Malaysia.
Consulting Services
Our consulting services involve a wide range of activities, including the preparation of macros and templates, and development of database applications and preparation of software documentation. Another focus of the business is the development of Internet / intranet sites for corporate organizations.
- Software Development and Documentation
SSSB an provide a range of consulting services that draw on the technical skill and in-depth knowledge of staff over a wide range of software products. Consulting tasks have involved writing macros in Microsoft Excel and Microsoft Word, setting up business accounts in MYOB, development of templates in Excel and Word, and the development of a range of Microsoft Access and SQL Server databases.
We see our consulting activities as providing valuable insights into the operations of our clients. Such experience enhances the quality of the training we provide and enables us to relate readily to the actual experiences of seminar participants. We can provide user-friendly documentation for our own software applications and for those created by other software developers.
- Help Desk Support
As well as providing post-training telephone support to seminar participants as a standard service, the company is expanding its help desk services to support a number of local and interstate corporate clients through both fee-per-call and fixed-price contracts. Personnel with extensive knowledge of the products we support operate our help desk on a full-time basis.
- Internet / intranet Development
SSSB has responded to developments in the area of the Internet and extended its services to include training in a range of Internet-related products, and development of web pages and database-driven web sites for a number of clients.
Our business support programs encourage companies to become more successful through the development of their system and people. SSSB primarily concerned with the architecture and engineering of future computing systems. Its fundamental research aims are:
- To extend the understanding of the performance and scalability of existing computational systems.
- To improve the characteristics of current systems through innovations in algorithms, architectures, compilers, languages and protocols.
- To develop new and novel architectures and to develop new engineering methods by which future systems can be created and maintained.
On the other hand, SSSB has been a leader in the implementation of alternative billing structures. This includes blended rates, fixed fees, and in corporate situations, fees contingent or partially contingent on the outcome of the case or transaction. We have participated in creative legal risk management and client education programs that have allowed clients to develop realistic legal budgets, obtain substantial reductions in recurring legal fees and reduce the number of and exposure from lawsuits. We consider ourselves to be active “partners” with our clients.
Other than that, SSSB has committed to continuous investment and development of information and communication systems. All staffs are linked by state-of-the-art communications and networked computer systems that offer the opportunity for direct electronic linkage with our clients. The firm is at the forefront of the newest technological advances regarding law office accounting, legal research, computerized litigation management and document control.
